Before using The Wash Laundry Services – Customer Referral Discount Program, carefully read the terms and conditions (‘T&Cs’) set out below.

The Wash Laundry Services

Customer Referral Discount Program — Terms and Conditions
Version 1.0 – Effective date: 26-OCT-2026

Operating Entity: The Trustee for The Wash Services Trust
Trading as: The Wash Laundry Services
ABN: 90 359 027 518

This document explains the rules of The Wash Laundry Services Customer Referral Discount Program (the “Program”) and must be read by an existing customer (the “Referrer”) before any Referral Discount will be applied to their account. By sharing your name or customer number with a prospective customer, or by accepting any Referral Discount, the Referrer agrees to all terms in this document. Any wording pertaining to a “week” is specific to a seven-day term with the first day being a Monday and extending through to the following Sunday.

1. Program Overview

Referrer may refer prospective new customers (“Referred Customers”) to The Wash Laundry Services. When a Referred Customer signs up for service (laundry pick-up and delivery as generally performed), provides the Referrer’s unique customer number or official account name at the time of signup or first service request, and completes their first scheduled service pick-up, the Referrer becomes eligible to receive a recurring account Referral Discount as described in Section 4, for as long as the Referred Customer remains an active customer and continues to use services, up to the Benefit Period defined in Section 5.

2. Eligibility

• The Referrer must be an active The Wash Laundry Services customer utilising our services and in good standing (account current, not past due, not under suspension) at the time of both referral and each Referral Discount application. “Active” is defined as being a customer and having had a completed service with us in the three months before that date.
• The Referrer must have paid for laundry services through The Wash Laundry Services a minimum of 4 times in the past 3 months and if you have not reviewed us on Google expressing your experience please do so.
• The Referred Customer must be a new customer who must never have held an account with us, and their service address must never have been registered in our system.
• The Referred Customer must provide the Referrer’s specific customer number or account name at the time of signup or first service request. Referrals cannot be applied retroactively to accounts that did not provide the Referrer’s customer number or account name at signup or first service request unless approved at The Wash Laundry Services’ discretion.
• Employees, contractors, and immediate household members of employees of The Wash Laundry Services are not eligible to participate as Referrers.
• Self-referrals, duplicate accounts, or referrals involving the same service address or payment method as the Referrer are not eligible and will be treated as Program abuse under Section 7.
• A given individual’s name and/or service address may be used as a Referred Customer only once, ever. If a name or address has previously been submitted as part of a referral — including a new signup under a different name at the same address, or the same name at a different address — it will not qualify as a new referral, even if the original referral was later cancelled, disqualified, or has expired.
• A Referred Customer who becomes an active customer may themselves become a Referrer and refer additional new customers under these same Terms.
• The Referred Customer’s service address must be within an Eligible Postcode, as listed at [thewashlaundry.com.au/referral-postcodes] or available on request, on the date of the Referred Customer’s first completed service. Removing a postcode from this list does not affect referrals that have already qualified. Addresses outside the Eligible Postcodes may be accepted at our discretion, subject to capacity.
• The Wash Laundry Services may decline to accept or service any prospective customer, at its discretion and for any lawful reason. This includes where their requirements fall outside the services we provide, their location or access is unsuitable, or we do not have capacity. Being referred, or being placed on a waitlist, does not guarantee that a prospective customer will be accepted. No Referral Discount is earned for a prospective customer we decline.

3. How the Referral Program Works

• Each existing customer is assigned one unique customer number, which serves as their referral code.
• The Referrer shares this customer number or the name on the account with a prospective customer.
• The prospective customer provides the Referrer’s account name or customer number when signing up for new service.
• The Wash Laundry Services verifies the referral link and confirms the Referred Customer’s first completed service pick-up.
• Once the referral is verified and the Referred Customer has completed their first service, the Referral Discount described in Section 4 begins on the Referrer’s account.
• A referral’s eligibility, including whether the Referred Customer’s service address is within an Eligible Postcode, is assessed on the date of the Referred Customer’s first completed service, not the date they sign up.
• If the Referred Customer’s first service is not completed within thirty (30) days of sign-up, or their postcode is no longer eligible when their first service occurs, the referral will not qualify. This does not apply where the delay is because The Wash Laundry Services placed the Referred Customer on a waitlist due to capacity (see Section 8.1).
• Any discounts acquired through a Referred Customer will be applied to the Referrer’s invoice that follows after the completed service(s) of the Referred Customer.

4. Discount Terms

For each qualifying Referred Customer who receives a laundry pick-up service in a given week, the Referrer will receive a $10.00 discount applied directly to the Referrer’s next completed order within the specified time frame below.

This Referral discount is applied to an order only — it is not issued as a stored account credit, cash value, or balance. The Referral Discount however is valid for up to four (4) weeks after the Referred Customer’s service is completed before becoming void; four weeks is the expiration of the discount and thus it is not stored indefinitely. If the Referrer has no qualifying order to apply a given week’s discount to then the would-be discount will be attached to the account for not more than four (4) weeks before being forfeited and will no longer carry forward. Discounts cannot be redeemed for cash, transferred to another customer or account, or combined with any other offer we nominate as non-combinable.

5. Program Limits

• A Referrer may refer an unlimited number of new customers over time — there is no cap on the total number of Referred Customers a Referrer may have.
• Applied discounts to a Referrer’s service invoice can never bring the service amount below $0.00 in total due. Applied discounts can never cause an invoice to acquire a credit on a Referrer’s account. The Referral Discount is only ever eligible to lower an invoice to $0.00 and never lower than that. Only the amount of Referral Discounts necessary to bring the invoice total as low as possible are applied. The rest remain attached to the account until applicable or expiration with the oldest discounts applied first. In the case of discounts either being applied or expiring due to an excess amount, any which can not be further applied will in turn expire.
• Benefit Period: each qualifying referral is individually eligible to generate discounts for a fixed period of 8 months (35 weeks), beginning on that specific Referred Customer’s first completed service pick-up.
• After the Benefit Period ends for a given Referred Customer, that referral is no longer eligible to generate discounts, regardless of continued service usage. This does not affect the Referrer’s other active referrals.